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1. General Information
The products purchased on the puntootticacortelli.com website are sold directly by Ottica Cortelli Gioacchino with registered office in Via Porta Agrigento, 142 – 92015 Raffadali (AG). VAT number 01973720848.
The offer and sale of products on the puntootticacortelli.com website are governed by these Terms and Conditions of Sale. The Conditions may be periodically updated; those published on the puntootticacortelli.com website and accepted at the time of check-out are considered effective and binding.
Please read the terms and conditions of sale carefully before purchasing.
2. Purchase methods
For each chosen product, a descriptive sheet is displayed with the image and essential characteristics, such as: taste, quantity, price (the prices indicated on the site are VAT included).
The images and colors of the products offered for sale on puntootticacortelli.com may not correspond to the actual ones due to the Internet browser and/or monitor used. For further information regarding the products, contact Customer Service at puntootticacortelli@gmail.com.
3. Order
Placing the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance. Orders can be placed after registering and/or creating an account. Please remember to carefully read the Privacy Policy and the Terms and Conditions of Sale.
Orders are filled by following the steps and instructions specified on the site. The purchase of the products offered for sale on puntootticacortelli.com can be made by consumers/customers who have reached the age of majority and who act exclusively on their behalf. The sale and/or distribution of products purchased on puntootticacortelli.com is prohibited.
Ottica Cortelli Gioacchino reserves the right to evaluate the acceptance of the orders received and will communicate to the customer via e-mail any impossibility to accept the orders received.
4. Order confirmation
Upon completion of the purchase, the Customer receives written confirmation of the product ordered, the amount to be paid, with details of the price of the product and shipping costs.
5. Payment methods
Ottica Cortelli Gioacchino accepts payments made by bank transfer, PayPal and with the following credit and debit cards: Visa, MasterCard, American Express, Maestro.
6. Receipt of the goods
To guarantee the security of the shipment, the shipper requests the recipient's signature "for receipt" at the time of delivery; if this is not possible, the goods are not delivered. If, at the time of delivery, the external appearance of the package has imperfections, the Customer must proceed to open the package in the presence of the carrier.
We recommend checking the goods upon delivery and verifying that the quantity of products delivered corresponds to what was ordered and that the packaging is intact, not damaged or otherwise altered. Any anomalies must be noted in writing on the courier's delivery note. Any problems with delivery must be reported to our Customer Service.
7. Returns and Refunds
If the products do not satisfy you, you can request a return within 14 days. The purchased goods can be returned within 14 days from the delivery date. To make the return, wait for the return authorization issued by Ottica Cortelli Gioacchino. The email with the return authorization must be inserted inside the package.
Unauthorized returns are not accepted. Products must be returned in the original packaging to ensure they are not damaged during shipping. Return shipping will be free for Italy. For Europe and the rest of the world, shipping costs are the responsibility of the buyer.
Ottica Cortelli Gioacchino sends an email confirming receipt of the return and activation of the refund procedure. The refund of the price of the returned products takes place within 10 days from the date on which Ottica Cortelli Gioacchino received the returned product in the conditions indicated.
8. Defective goods
Products received which are already damaged or which show lack of conformity are considered defective. It is possible to request an exchange for the defective product within 14 days from the delivery date, following the same steps as for Returns. In such cases, Ottica Cortelli Gioacchino will replace the defective item with an identical one, if available. If replacing the product is not possible, Ottica Cortelli Gioacchino will proceed with the refund. The credit is made to the same credit or debit card used by the Customer for payment.
9. Security and Personal Data
Ottica Cortelli Gioacchino has adopted suitable security measures to protect against access or un improper use of the data and personal information provided. Bank data are not registered or retained on the puntootticacortelli.com website, but are stored in a secure database of the bank used by Ottica Cortelli Gioacchino and which appears on the transaction page exclusively for the purposes of the commercial transaction.
Although Ottica Cortelli Gioacchino has adopted all possible precautions to guarantee the security of personal data, it must be kept in mind that the transmission of data on the Internet is never completely secure and that any information disseminated online could be collected and used by different subjects by those to whom it was directed. The Privacy Policy regulates the processing of personal data communicated to Ottica Cortelli Gioacchino through the site. Ottica Cortelli Gioacchino can modify, integrate and/or rectify the Privacy Policy at any time.
10. Intellectual Property
All the content of the puntootticacortelli.com website (drawings, illustrations, photographs, texts, graphics, descriptions, trademarks, images, videos) is the exclusive property of Ottica Cortelli Gioacchino or licensed to it for use. It is prohibited to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of the site. You may print material for personal, non-commercial use only.
11. Limitation of Liability - Disclaimer of Warranty
The puntootticacortelli.com website may contain any imperfections and Ottica Cortelli Gioacchino does not guarantee that they will be corrected. The puntootticacortelli.com website and its contents are provided "as is" and "as available". By using the site, the User assumes all risks associated with such use and assumes full responsibility for any failure to use, loss of data and costs due for assistance and repairs of the site. hardware and/or software used in relation to the site. The User also undertakes not to hold Ottica Cortelli Gioacchino responsible in any way for any damage deriving or caused by the use of the site or relating to it.